!!!!!!!!!!How to win internet troll!!!!!!!!!
1. Ignore them!
Sometimes it's easier said than done but it's the best way to end your suffering. It is convenient to remember that what a troll motivates is to gather all the attention, once this problem is rectified, will eventually disappear. Of what there is no doubt is that it is a task that requires great doses of patience.
2. Try not to put yourself at your level
The main purpose of a troll is to disrupt the happiness of any self-respecting community. They enjoy it and do not attend to reasons. Arguing with a troll is the closest thing to talking to a wall, it will not get you anywhere. Reducing your pretensions, putting yourself at your level and investing time in answering you will only fuel your ego and go for more. Take breath, inspire, count to ten and avoid entering a dialectical cross.
3. 'Hellban' or make them disappear
This is one of the most popular tactics to deter a troll. It is enough to banish it, not excluding it from the community, but making it invisible. The disturbing person will have access, comment on the forums and have a normal browsing experience. However, other users will not see their messages, which is known as 'ghost posting' (or ghost posting). This way the troll, by not receiving answers to his comments, will disappear quickly.
4. Uses support tools
An open blog or forum is the perfect breeding ground for hungry trolls to sow frustration and discomfort. For this, the figure of the moderator becomes essential in the management of the community. However, with the objective of taking care of the mental health of the moderator, there are mechanisms that streamline the management of these individuals. From tools that eliminate the vowels of the messages of the cataloged like troll, to programs that preserve the originality of each one of the posts, avoiding the spam or the retort of comments.
5. The maneuver of the scandal
Trolls enjoy seeing an irritated, negative or annoying response to their publication, noting that their goal has been met. However, they are baffled to receive positive comments. Therefore, if you feel an urgent need to deal with one of them, do so from a positive approach that disengages them. Once they realize they have not got what they wanted they are likely to go elsewhere.
6. Sense of humor
Finally, if none of these techniques works, you can always use your sense of humor with them. Responding with something witty will tone down the conversation and reinforce the image of your brand. Instead of losing the papers, this response will cause the troll to calm the spirits and once again, when not achieving the desired effect, will go with the tail between the legs.